Junior Customer Success Manager

Are you a customer-focused, tech-curious team player ready to grow in a fast-paced fintech environment? Do you want to help clients thrive while developing your own skills in a dynamic, international scale-up? Then this Junior Customer Success Manager role at BIQH might be your ideal next (or first) career step. 

About the Role 

As a Junior Customer Success Manager (CSM), you’ll be the trusted link between BIQH and our clients. You’ll ensure a smooth onboarding process for new clients, drive ongoing satisfaction for existing ones, and collaborate with teams across BIQH to improve our product and service delivery. Your goal is to build long-lasting client relationships, enhance user experience, and spot growth opportunities. 

Your Key Responsibilities 

Client Onboarding & Relationship Management (60%) 
You’ll guide new clients through onboarding and training, ensuring a seamless and engaging start. Acting as a main point of contact, you’ll answer client questions, provide support, and proactively monitor their engagement. You’ll track satisfaction using feedback tools and CRM data to ensure BIQH delivers measurable value. 

Account Growth & Opportunity Spotting (20%) 
As you develop relationships, you’ll also uncover ways clients can benefit from additional BIQH products—like new data feeds, features, or integrations. You’ll work closely with the Business Director or Account Manager to pitch relevant upgrades and support up & cross-sell initiatives. Your insights will also feed into marketing content, including case studies and client stories. 

Cross-Team Collaboration & Insights (20%) 
You’ll represent the voice of the customer inside BIQH. By sharing feedback with Product, Operations, and Marketing, you help us improve our solutions and deliver better experiences. You’ll contribute to internal knowledge sharing and customer-driven innovation. 

Career Growth Opportunities 
BIQH is a growing scale-up. As our business grows, so will your opportunities. Whether you develop into a Senior CSM, Account Manager or take on a product-facing role, we’ll support your path. 

About BIQH 

 BIQH delivers market data platforms for international financial institutions. Our API-driven solutions and data management suite ensure clients can access and manage financial data efficiently and securely. We’re a fintech scale-up aiming to become a major international player—starting with Europe. Find more information about BIQH, please visit our Website :  https://www.biqh.com/  & LinkedIn page : https://www.linkedin.com/company/biqh/  

Whom Are We Looking For?  

We’re looking for an enthusiastic and empathetic team player with a service mindset and growth ambition. Someone who thrives in client-facing roles and brings a mix of curiosity, communication skills, and digital affinity. 

The ideal candidate brings: 

• 1–2 years of experience in a customer-facing role (e.g., support, account management, onboarding), or a motivated starter with affinity for fintech. 

• Bachelor’s or master’s degree (HBO/WO) in economics, business, IT, or related fields. 

• Strong interpersonal and communication skills. 

• Open to travel. 

• Pragmatic Mindset with customer satisfaction as their top priority 

• A proactive, client-oriented professional who combines curiosity, strong communication skills, and digital affinity with a can-do mindset—placing customer satisfaction at the heart of everything they do. 

• Experience with CRM platforms like HubSpot is a plus. 

• Familiarity with SaaS, API products, or fintech is advantageous. 

• A structured, proactive, and analytical working style. 

• Comfortable using tools such as Google Analytics, HubSpot, and Excel. 

• Fluent in English & Dutch 

• Bonus Skills: 

• Client onboarding experience 

• Understanding of customer journeys and success metrics 

• Interest in account management or relationship management paths 

• Familiarity with customer engagement tools or support platforms (e.g., JIRA,Confluence) 

What We Offer:  

• A competitive salary and Virtual Stock Units (VSU) program 

• 12-month contract with intention for a permanent position 

• Full-time (40 hours/week) availability 

• 27 paid vacation days (full-time) 

• Free Lunch meals at Office 

• Travel Allowance 

• Pension plan 

• Education budget and career development support 

• Hybrid working possibilities 

• Workation options at our Motivation Center in scenic Piedmont, Italy 

• A chance to grow with one of the most promising fintech scale-ups in Europe